"Rapport is the ability to enter someone else's world, to make him feel that you understand him, that you have a strong common bond. It's the ability to go fully from your map of the world to his map of the world. It's the essence of successful communication." ... Anthony Robbins
"No one has ever listened to me before like you do." So said a young woman -- addicted to drugs, unemployed and about to get thrown out of her home. Do we have some magical gift that allows us to repeatedly get responses like this from our clients? No, we simply build such a deep level of rapport that people truly feel heard and experience a sense of security.
We have found this is a prerequisite for effective communication, whether in counselling, in our personal lives, in our professional lives ... anywhere, and with anyone.
By following the simple steps we give below, and will be giving in future issues, you too can enhance your communication skills dramatically. Then you will be able to improve the quality of your life, and the lives of those around you.
Penny Tompkins and James Lawley are UKCP registered NLP psychotherapists, supervisors, coaches in business, and certified NLP trainers. Their book, "Metaphors in Mind: Transformation through Symbolic Modelling" is the definitive guide to working with the symbolic domain of clients' experience using metaphor, modelling and Clean Language.
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